You came up to my home on Hyco Lake about a month ago to give me an estimate for duct cleaning.

I just wanted you to know that I was very pleased with the thorough job your crew did, they worked for 8 hours and took care of all the ducting and the cooling coils. It has made a tremendous difference in our A/C system’s performance. Before the cleaning on any 90+ degree day our system would kick on early in the morning when the house temp reached 73 degrees. Within a half hour it would shift into high speed mode trying to keep the temp from rising but it would anyway, usually up to 77 or 78 degrees with the system running in high speed mode basically all day until the sun was almost down. Now it starts in low speed and shuts off after 20-30 minutes. The temp in the house never goes above 73.5 and the system never has to go into high speed mode and in fact it is off more than it is on even on the hottest days. This should make a huge difference in our electrical bill and may well pay for the duct cleaning within a year.

Thanks again and I’ll be in touch when we need it done again.

Tim Hanley

I am writing this letter to say Thank You to the Farm Bureau of Alamance County and Thank You to First Call Cleaning and Restoration Inc. As you know recently my heating system messed up and the unit for a period of time, sent soot all throughout my home. Due to the fact that I was involved in my Sheriff’s Re-election Campaign and was always gone by 5 am each day and was not back home until late, and my wife was staying with her dying mother, neither of us noticed anything was wrong until early December.

After realizing what had happened, I contacted Farm Bureau of Alamance County and they immediately responded by sending an appraiser out to look at the damages. My entire home was messed up along with our clothing, curtains, and carpet. To say the least, this was devastating to my wife and I because of the timing of the disaster. The next thing I knew Farm Bureau had contacted Bill Stewart of First Call Cleaning and Restoration. Mr Stewart sent of of his Project Managers to handle the entire mess. I cannot say enough on how well the Project Manager handled the mess. The service that was rendered and the employees and the companies used by First Call was unbelievable. This huge headache was made very bearable by First Call. Also, during the restoration my wife’s mother passed away and one could not ask for any more compassion than what the employees possessed and showed to my Family. I know many times all you hear is bad, but I would like you and Farm Bureau to know how much I appreciate everything that was done in this case.

SHERIFF TERRY JOHNSON

I am writing to let you know how thoroughly impressed I was with the workmanship and professionalism of your crew while repairing the water damage in my home. A homeowner in my situation is vulnerable, and at risk for con-artist and shoddy repairs. I feel I came close to this with the initial service that I contacted. Fortunately, the insurance adjuster advised me of the Premier Program , and that is how I found out about your company. From the time you started the initial cleanup to the time you did the final walk-through with me, I felt that I was in good hands, and was confident my home would be sound after the repairs. Most importantly, when things did not go well with the carpet installation, the problem was addressed promptly and corrected to my satisfaction. Please feel free to use me as a reference at any time. If and when I am ready to make any upgrades to my home, I will contact you!

DEANNA TICKLE