Are you serious about a career in providing the highest level of customer service? Are you hard-working and motivated? Most importantly, do you treat others the way you would like to be treated?
At First Call Cleaning and Restoration we employ dedicated individuals who strive to help make our company great. We specialize in a variety of services and are one of the leading mold removal companies in the Burlington area.
Below is a list of our available positions. Click and expand each position, to see more details.
If interested in any of the available positions, please download our employment application, complete and submit to:
EMAIL : josh@firstcallnc.com
or
FAX : 336-227-1807
Available Positions
-
Job Title: Project Manager/Foreman
Job Type: Full Time
Department/Group: Construction
Salary:
From $40,000-$50,000 a yearTravel Required
Will Train Applicant(s)
Job Description
Role and Responsibilities
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Responsible for running multiple construction projects at a time, from start to finish
- Create and adhere to project budgets based on corporate expectations
- Create work orders for subcontractors and manage costs throughout the life of the project
- Select and coordinate work of subcontractors working on various phases of the project
- Coordinate purchase of construction materials necessary to complete project
- Communicate with the Estimator regarding change orders and/or revisions to the original estimate
- Obtain all necessary permits and licenses
- Report to all parties about progress and any necessary modifications of plans that seem indicated
- Update job management software in a timely manner
- Ensure project documents are complete, current, and filed appropriately
- Prepare owner billings and review/approve subcontractor invoices
- Collect monies due progressively and/or upon completion of job
- Attend Work in Progress (WIP) sessions as requested to discuss status of all projects
- Maintain positive customer relationships via consistent communication and managing customer expectations throughout the project
Qualifications and Education Requirements
High school diploma or equivalent
1-2 years in construction or construction management
Must be able to use a computer, tablet and cell phone fluidly
Must be able to understand the importance of documentation and transparency
Must be able to communicate clearly
Must be able to lift 45lbs
Must have a valid NC drivers license with a clean driving history
Additional Notes
Company Description: We perform insurance restoration and cleaning services in Burlington North Carolina and the surrounding areas, including Raleigh, Greensboro and Chapel Hill. A Project Manager ensures that their property is restored in the quickest and most convenient manner possible, while striving to deliver satisfaction to both property owners and insurance companies alike.
-
Job Title: Estimator/Sales
Position Type: Full time
Job Category: SalesDepartment/Group: Construction/Cleaning
Level/Salary Range:
Salary will be discussed at interview and based off experienceLocation:
First Call Cleaning and Restoration, Inc
3205 North NC Highway 62
Burlington NCTravel Required:
Local travel within 4 hours of service areaJOB DESCRIPTION
This position requires onsite inspections which would consist of gathering information, photos and a detailed sketches of any affected areas or areas that the clients would like one of our services provided. The candidate will be required to write a scope for the services needed, interact with our clients, and follow up on proposals with clients after they have been sent.
Role and Responsibilities
Roles and responsibilities of the position include:
- Detailed site inspections of residential homes.
- Detailed site inspections of commercial properties.
- Providing education and proposals for needed services.
- Gathering detailed information and photos of the site.
- Documenting site conditions in Dash.
- Following up with our clients as required to complete the sale.
Our services include:
- Fire and smoke damage
- Mold
- Crawlspace encapsulation
- Water damage
- Erosion/storm water management
- HVAC/Air duct cleaning
- Qualifications and Education Requirements
The candidate will need the following;
- At least 5 years of field experience in a related field.
- High school diploma or equivalent
- Valid driver’s license
- A clean criminal history and driving record
- Have acquired at least 2 certifications from the IICRC in the related fields
- Must be able to use a computer, cell phone and tablet
- Must have attention to detail
Preferred Skills
A qualified candidate must possess clear verbal and written communication; this also includes through email and job documentation. The candidate must be able to lift 50lbs with no problem. The candidate must be able to easily maneuver through tight spaces, attics, and crawlspaces while documenting the area. The candidate must be willing to conduct inspections outside of normal business hours.
Additional Notes
We are a small family owned business with a heavy focus on customer service. We expect a candidate to be ready to join a strong team, be able to accept accountability while holding others accountable, and give 100% to our clients. The candidate must be self-motivated and driven. We expect your best and we will give you our best.
-
Job Title: Financial Administrator
Level/Salary Range:
Salary will be discussed at interview and based off experienceLocation:
First Call Cleaning and Restoration, Inc
3205 North NC Highway 62
Burlington NC**Speaking Spanish is a plus but not a requirement.
Job Summary
The Financial Administrators’ role is to bridge the gap between open sales and closing sales and to ensure budgets are met on each project. This includes seamless communication between the production team, sales, estimating, and the CFO. This role requires great communication and organization skills. They help coordinate project budgets, material ordering, tracking open sales in Dash, ensure that our vendors have the correct insurance coverage, enter receipts into Quickbooks and enter new projects utilizing Dash. This also includes answering the phone and entering new projects.
Role and Responsibilities
- Keep up with pending sales in job dashboard, but only pending sales on the first job tab
- Jobs should not be in this area for more than 2 weeks, unless there is a special situation.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own
Essential Duties and Responsibilities
- First on incoming phone calls and dispatch to the appropriate party.
- Open new Lead/Job in DASH as the call is happening
- Enter all information possible/available from the initial call
- Assess the situation to begin communication with department
- Ensure office supplies are maintained for the office
- Monitors insurance (COIs) for subcontractors
- Ensure invoices are matched with budgets from estimates
- Enter receipts in Quickbooks
- Assist PM’s with creating work order budgets
- Assist with calling customers for payments
- Monitor and update pending sales dashboard
Questions to be asking:
(Sales, Estimators)
- Have you inspected today, please make a note with your findings and update job loss description?
- Has been estimate approved by customer/adjuster?
- Is this estimate ready? Watch how long it is taking for an estimate to get done should be within 2-4 days from inspection being done.
- Did you reach out to customer/adjuster after you sent the estimate? /Did you resend estimate requested?
- If insurance job, estimator should reach out to adjust
- If individual sale, sales person/inspector should reach out to customer
- Are we doing this job?
- Is your job loss description entered?
- Who is the referral on the job?
- Update adjuster information or ask for it to be updated in DASH
Job invoices/change orders
- Keep up with add on/supplement invoices and change orders
- Start a spreadsheet of jobs that need revisions, as you get invoices that are going to need to be added at the end of the job enter them on the spreadsheet to help keep them accounted for.
- Once the job is complete, Project Coordinator is going to assign Project manager to meet with you (Admin) to gather all invoices and change orders. Once you have all funds accounted for, give add on documents to Estimator.
-
Job Title: Supply Coordinator
Department/ Group: Restoration Division
Location: Main office
Job Type: Full Time
HR Contact: Shelly Moore
Salary: Based on experience
Travel: Not Required
Role and Responsibilities
The Supply Coordinator plays an important part of production, scheduling, fleet and equipment tracking along with support for our coordinators, project managers and field staff. The jobs duties include but are not limited to:
- Scheduling and managing our production calendar
- Entering job costing
- Utilizing Inventory Shield for equipment tracking
- Ordering supplies and restocking
- Reconciling fuel receipts
- Equipment cleaning and restocking
- Mitigation management support and site inspections when needed
- Managing fleet GPS and service account
- Project coordination
- Entering new project information into Dash along with updating management system when needed
- Ensuring CompanyCam job photo thread and project information is correct
Qualifications and Education Requirements
Experience in our industry is a plus but not required.
High school diploma or equivalent.
Valid and clean drivers license and criminal background.
Must be able to lift 50 lbs.
Must be able to communicate clearly and consistently.
Additional Notes
Will Train Applicant(s)
Applications Accepted By:
Email:
josh@firstcallnc.com
shelly@firstcallnc.comMail:
Attn: Josh Moore
First Call Cleaning and Restoration, Inc
3205 N NC Hwy 62
Burlington NC, 27217
-
Job Title: Project Coordinator
Reports to: CEO CFO
Consults with: Office & Department ManagersPosition Type: Full time
Level/Salary Range:
Salary will be discussed at interview and based off experienceLocation:
First Call Cleaning and Restoration, Inc
3205 North NC Highway 62
Burlington NC**Speaking Spanish is a plus but not a requirement.
Role and Responsibilities
Summary
The Project Coordinator‘s role is to be the conduit and coordinator of the claim as they are pipe or channel for conveying information to all parties involved including, but not limited to: company officers and managers, other team members, subcontractors, insurance adjusters, clients and coordinating all aspects of the job with same.
They help coordinate mitigation, remediation and repairs efficiently, by understanding the loss, assisting with and dispatching EMS crews, arranging testing as appropriate, assisting with and scheduling each trade based on the repair estimate, and communicating with client all pertinent details of the job. There are several clients, equally as important as the other, on the claim: Insurance Adjuster, Subcontractor, Property Owner, and Companies’ Internal Customers (Managers and Fellow Employees).
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own
Essential Duties and Responsibilities
*include the following. Other duties may be assigned.
- Open new Lead/Job in DASH as the call is happening
- Enter all information possible/available from the initial call
- Assess situation to begin communication with department
- “Warm” handoff to Project Manager for them to schedule meeting
- Ensures Inspection meeting is on calendar
- Assist PM with and dispatch technicians as required
- Ensure crew dispatched tasks are on the DASH calendar
- Ensures Date inspected and other relevant dates, notes, photos and documents are in DASH (from both PM and crew visits)
- Following up to get any other homeowner and insurance/mortgage information not obtained on initial call.
- Monitor and update jobs in DASH making sure the job flows efficiently through the Company process including:
- Ensure that uploading pictures and other documents are in as real time as possible
- Reviewing and entering relevant dates
- Reviewing with PM and crew their notes and adding more as required – C3 will ask for more information for clarification if need be.
- Assist PM with the Scheduling of crews / workers. Keep calendar up to date in dash
- Monitor and review with EMS about possible Construction and / or Contents phase
- If not a “dry in place” job and there will be Construction and / or Contents required open the linked job(s) in DASH
- Assign Project Manager (based on specified criteria and Management assistance)
- Follow through/ steps as required on any new Claim intake ensure all meeting, dates, notes and documentation is done
- Follow up with in house staff after each day’s work has been done to ensure it was to their satisfaction
- Ensure notes in both jobs and to the contact in contact manager as required
- Monitor Program and Company Compliance
- First on incoming phone calls and dispatch to the appropriate party.
- AR process- Following the check/claim and let accounting know when the job is ready to invoice.
- Deductible/payment schedule collected and/or in place.
- Discussions with adjusters and agents. For various reasons- estimate approval issues, general questions,
- Check jobs daily in Dashboard (Pre-Production, Working in Progress, completed without paperwork, Pending Invoice)
- See where job stands, ask questions to estimator, salesperson, or project manager. Send them a message/note in DASH asking for updates. Be sure that they answer you in DASH or by email so that it is documented. If they call you ask them to please refer to DASH and make a note.
- See if the job loss description has been entered, if it has not been entered (in DASH) whoever did job inspection needs to enter it in.
- Make sure job emails especially replies are copied into DASH. If you end up corresponding with someone thru email or if your tagged on an email, copy emails individually into DASH beginning to end so we have a record.
- Make sure estimates are uploaded before invoicing and/or closed (if an estimate was done)
Things that need to be entered on the job
- Correct information (name, address, referral, adjuster, loss description)
- Work Authorizations
- Photos
- Payment schedules
- Notes on what is happening on the job
- Change orders
- COS
- Estimates
- Labor Cost
If you know one of these things are not in there ask employee responsible to please enter/download.
Once a job is completed duties
Once you know the job is complete, assign the PM to meet with Admin within 2 business days to get all add on invoices and change orders together and accounted for, so she can give them to Estimator.
Continue to watch to make sure the meeting with Admin is happening, once Estimator receives the documents from Admin, he/she has 2-3 days to complete the revision and send to insurance/customer. If job is self-pay send job to accounting to be invoiced. If it’s an insurance claim waiting to be approved, be sure that the estimator is connecting adjuster for approval, connecting them often or within reasonable time frame to get approval. Once approved send to accounting for invoicing.
Questions to be asking Estimator when an additional job tab is created only
- Is this estimate ready? Watch how long it is taking for an estimate to get done, should be within 2-4 days from water damage being complete or inspection being done.
- Has the estimate been approved by insurance/customer yet?
- Did you reach out to customer/adjuster after you sent the estimate? /Did you resend estimate requested?
- If insurance job, estimator should reach out to adjustor
- If individual sale, sales/inspector should reach out to customer
- Are we doing this job?
- Is your job loss description entered/changed? It should change between jobs tabs
- Update adjuster information or ask for it to be updated in DASH
Questions that should be updated every day to every few days by Project Managers in Dash
Daily update on work that was performed by techs or subs
- Have you reached out to customer today?
- Where are we on this job?
- Did you pick up check today?
-
Job Title: Technician
Department/Group: Restoration Division
Level/Salary Range:
$12-$24 hourly; Based on experienceLocation:
First Call Cleaning and Restoration, Inc
3205 North NC Highway 62
Burlington NCTravel Required:
Some travel is required. We service NC and any travel is short lived.Position Type:
Full time Mon-Fri 8 am until 5 pm with overtime.
24-hour response is required for emergencies.JOB DESCRIPTION
Role and Responsibilities
Responsibilities of our technician position include but are not limited to;
- Providing excellence in efforts to clean up properties that have been affected by water damage, fire damage, smoke damage, mold and other environmental impacts.
- Responsibilities include being open to learning, growing yourself personally, responding to our clients needs and adding value to our team.
- The candidate will be required to work in tight spaces, crawlspaces and attics.
- The candidate will be required to lift 50lbs.
- The candidate will be required to be on a 24 hour on call rotation to respond to our client’s needs.
- The candidate will be required to utilize technology to track the job progress, photos and time.
- The candidate will be required to work on ladders and scaffolding.
- The candidate will be required to wear the proper PPE supplied by First Call Cleaning and Restoration, Inc, sometimes for long periods such as hours.
- The candidate will be required to drive our vehicles in a safe manner not to endanger our staff or any other persons or property.
- The candidate will be required to conduct themselves in a professional manner when representing our company during business hours and after business hours.
Qualifications and Education Requirements
- High school or equivalent
- Drivers license and clean driving record
- Clean criminal history
- Good attitude and humble approach to learning
- Bi-lingual is a plus but not a requirement
Preferred Skills
Any construction or cleaning experience will be considered
Additional Notes
The technician position is one of our most important position. You are on the front line. You are preforming in our client’s homes and businesses. We expect you to be your best, look your best and be a good representative of our company and team. This position allows you to experience many different aspects of the restoration and cleaning industry. You will be required to retain the information and instructions given and in return we will pay for formal training and certifications.
-
Job Title: Water Mitigation Manager
Job Type: Full Time
Salary:
From $40,000-$50,000 a yearJob Description
The water mitigation manager position is our front line management position. This candidate is responsible for managing water mitigation, mold remediation, board ups and any other type of emergency situations. Which includes coordinating in house technicians and outside subcontractors to successfully complete all types of emergency projects while documenting the process and communicating with all parties involved. This candidate must be proficient in utilizing email, good communication skills, Xactimate software and Dry-track software.
First Call Cleaning and Restoration is an industry leader in cleaning and restoration related services. We specialize in fire damage, water damage, mold remediation, air duct cleaning and crawlspace encapsulation. We are a small family owned company with a heavy focus on customer service and providing the best service possible. We work directly with property owners in the residential field, commercial clients and industrial settings.
Job Qualifications:
- High level performance in water mitigation.
- Proven leadership capabilities.
- Focus and dedication to providing excellent customer service.
- Assist in warehousing and facility-related tasks when necessary.
- Availability to work nights/weekends and overtime, if needed.
- Ability to lift 75lbs. frequently.
- Fluent in English.
- Desire to continually learn new things and exceed expectations.
Certifications- preferred, but not required:
IICRC Certifications –
- ASD- Applied Structural Drying
- WRT- Water Damage Restoration Technician
- FSRT-Fire and Smoke Restoration Technician
- AMRT- Applied Microbial Remediation Technician
Team Compensation and Benefits:
- Base salary $40,000-$50,000+ based on experience and certifications.
- After 90 days of employment 40 hours (5 days) of paid personal time off (PTO).
- After one year of employment 80 hours (10 days) days of paid personal time off (PTO) per year.
- Seven paid holidays per year.
- Use of a company vehicle, cell phone, and ipad.
- Certified training paid by employer.
- Flexible schedule
Schedule:
- Day shift
- On call
- Occasional weekends possible
Are you Interested? Here is what we believe and practice everyday!
- Core Values: Transparency- Dependability- Honesty- Fairness-Understanding- Educating- Professionalism
- Vision Statement: First Call Cleaning and Restoration,Inc is the leader in providing solutions to our clients for the cleaning and restoration industry. We strive to be the best in our field by the way of building relationships, offering effective solutions, and striving to improve our employees and company culture.
- Mission: Founded in 1989, First Call Cleaning and Restoration, Inc is here to provide effective, affordable and ethical restoration and cleaning services to our community while continually improving our standards and developing our employees to reach their full potential.
We support and hire Veterans and we are an Equal Opportunity Employer!
HR Contact:
Shelly Moore
shelly@firstcallnc.com
FAX: 336-227-1807
EMAIL: josh@firstcallnc.com
MAIL:
First Call Cleaning and Restoration, Inc
3205 North NC Highway 62
Burlington NC 27217